You're with a customer
On a job, in a chair or in a meeting, you can't pick up, and the caller tries the next business.
Every call that goes to voicemail and every enquiry that waits too long for a reply can be a job that goes to someone else. Put in your own numbers for a rough monthly estimate. It runs in your browser, and nothing you type is sent anywhere.
On a job, in a chair or in a meeting, you can't pick up, and the caller tries the next business.
Evenings and weekends are when many people finally get around to calling or filling in a form.
Someone who contacts two or three businesses usually goes with whoever gets back to them first.
A quote or an enquiry goes quiet, and nobody checks in until it's too late.
Some fixes are free, some cost money. Pick what fits how your business works.
Free: a short voicemail that says when you'll call back, and a fixed time each day to return calls. It helps, but many callers still won't leave a message.
When you can't answer, the caller gets a text right away asking what they need, and you reply when you're free. See automated lead follow-up.
Answers every call you can't, takes the details and sends you a summary, day or night. See the AI receptionist, from $349 a month.
Automatic, polite check-ins so warm leads don't go cold. See automated lead follow-up.
Weighing it up? Our guides compare an AI receptionist and an answering service and explain what an AI receptionist costs in Ontario.
Prices, if you're curious: the AI receptionist on its own is $349/month plus a $299 setup, month to month. AI plans with lead follow-up start at $499/month plus a one-time $499 onboarding fee. See all pricing.
Missed leads per week × 4.3 weeks × the share you'd normally win × your average job or customer value. That's the monthly figure; the yearly one is that times 12.
Picking an industry fills in an example job value and close rate so you have somewhere to start. They're placeholders, not data about your business, so change them to your own.
Repeat business, referrals and reviews from those customers aren't counted, so a lost customer can be worth more than one job. Some missed callers would never have hired you anyway.
Check your phone's missed and unanswered calls for a normal week, plus form enquiries that waited more than a few hours for a reply. Your phone provider's call log often shows this too.
Use the calculator with your real numbers, so you know what's at stake before spending anything.
We look at how calls and enquiries reach you today and where they slip through. No commitment.
Often that's after-hours calls or slow replies. We set up only what's worth it for your business.
Book a free 30-minute call. We'll look at how calls and enquiries reach you today and show you what we'd fix first. No commitment.
Prefer email or phone? hello@nuvelolabs.com or 226-476-3800