Missed calls on the job site
You're under a sink, up a ladder or on a job site. The call goes to voicemail, and the caller dials the next company on the list.
For trades & contractors
Get your calls answered, even when you're on the tools.
An AI receptionist for contractors and home service businesses in Kitchener-Waterloo. Plumbers, HVAC techs, electricians, roofers and renovators lose work every time a call goes to voicemail, so we set up an assistant that picks up, takes the job details and gets them to you, plus the follow-up that turns quotes into booked jobs.
The problem
Where trade jobs slip away
After-hours emergencies
A furnace dies or a pipe bursts at 10pm. Whoever answers first usually gets the job.
Quotes that go quiet
You send the quote, then get busy. Nobody follows up, and the customer goes with someone else.
Reviews nobody asks for
Happy customers rarely leave a Google review on their own. A short text after the job makes asking easy.
What we build
What we set up for your shop
AI phone assistant
Answers when you can't, asks for the address, the problem and how urgent it is, and texts you a summary. You decide with us which calls count as urgent and get flagged right away. Included in Growth and Scale, or as an add-on to Starter.
Website assistant
A chat assistant on your site that's trained on your business: your services, the areas you cover, your hours and how you work. It answers questions the way you would, collects job details and books a time or a callback.
Quote follow-up
Every quote gets a polite follow-up by text or email a few days later, and another if there's no answer, so warm leads don't go cold.
Review requests
When a job is marked done, the customer gets a short text with a direct link to your Google review page while the job is still fresh. If they don't respond, one polite reminder follows a few days later. More recent reviews help you show up in Google Maps when people nearby search for your trade.
See everything the AI receptionist does, work out your own numbers with the missed call calculator, or if you're weighing your options for missed calls, read AI receptionist or answering service? A guide for Ontario contractors.
AI plans start at $499/month plus a one-time $499 onboarding fee, which covers building, testing and launching your systems. Just want your phone answered? The AI receptionist on its own is $349/month plus a $299 setup, month to month. See all pricing. Want more customers nearby to find you on Google too? See local SEO in Kitchener-Waterloo.
By trade
How it works for plumbers, HVAC, electricians and renovators.
Every trade gets different calls. We set the questions and the urgent-call rules with you, so the assistant handles your calls the way you would.
Plumbers
Leaks, burst pipes and no hot water come in at all hours. The assistant asks what's leaking, whether the water is shut off and where the job is, then flags real emergencies to you straight away and books the rest.
Heating and cooling
No heat in January or no AC in a heat wave can't wait. It asks about the system and what's happening, gives the safety instructions you set (such as what to do if they smell gas), and books tune-ups and maintenance in the quiet months.
Electricians
Callers want to know when you can come and roughly what it costs. It collects the job details (panel upgrade, EV charger, outlets, no power), shares only the pricing you've approved and books an estimate.
Renovation and general contractors
A renovation is a big decision with a long timeline. It gathers the scope, rough budget and timing, books a site visit, and the quote follow-up keeps the conversation going after you send the price.
From our Google reviews
What clients say
“We run a small plumbing company in Waterloo and were missing calls every time we were on a job. Nuvelo Labs took the time to understand how we actually work before building anything. The Ai assistant now answers our website chats at night and sends us the customer’s name, address and what’s wrong, so we can call back first thing in the morning.”
Adam Spoksi, Plumbing company, Waterloo
“…The AI assistant that handles missed calls has been a game changer too. Much less lost jobs while we’re on the job site. Solid service.”
Chris Sofroniou, Electrician
5.0 from 7 Google reviews
In their own words, from our Google reviews. Every business is different, and we never promise rankings.
How it works
Three steps. About two weeks.
1
Free 30-minute audit
We look at how calls, quotes and bookings come in today and where they get stuck.
2
We build and test it
We write the assistant's answers with you, connect it to your phone and website and test it with real scenarios. Most setups are live within 2 weeks.
3
It runs while you work
You get job details as they come in. We check in monthly and adjust what it says as your services or prices change.
FAQ
Common questions
Only what you approve. Some trades are happy to give a price range for common jobs; others want every price to come from them. The assistant follows your rules, and when it can't answer, it takes the details and says you'll follow up.
We agree with you on what counts as urgent, such as no heat, active leaks or no power. When a call matches, the assistant flags it and texts you right away instead of waiting for your next check.
Yes. Every customer gets the same request after their job. Google's policies don't allow asking only the customers you expect to be happy, so we don't filter who gets asked. More in our guide to Google review management.
It depends on the software. During the audit we look at the tools you use and connect where they allow it. If they don't, the assistant sends job details by text or email so nothing is lost.
See it working for your business first.
Get a free demo built for your business, or book a 30-minute call. No commitment.
Prefer email or phone? hello@nuvelolabs.com or 226-476-3800
See how it works in other industries