Slow first replies
Someone who contacts two or three businesses usually goes with whoever replies first.
Automated lead follow-up · Kitchener-Waterloo · Ontario
Automated lead follow-up, so no enquiry or quote goes cold.
A slow reply or a quote nobody followed up on can cost you the job. We set up follow-up that replies to new enquiries within minutes, checks in on quotes and reminds people about appointments, in your words and with your approval. For small businesses in Kitchener-Waterloo and across Ontario.
From $499/month · part of every plan · written with you, in your words
The problem
Where leads go cold
Quotes that go quiet
You send a quote, the week gets busy and nobody follows up. By the time you call, they may have hired someone else.
Missed appointments
Without a reminder, bookings get forgotten and the time slot is lost.
Follow-up at night
Replies and reminders get written after hours, or not at all.
What we build
What we set up
Starter includes quick replies to new enquiries plus one automation, such as quote follow-ups or appointment reminders. Growth includes two automations and Google review requests.
Starter plan
$499 CAD/month
+ $499 one-time onboarding
3-month minimum, then month to month with 30 days' notice. Lead follow-up is part of every plan.
- Quick replies to new enquiries and missed call text back
- 1 workflow automation, like quote follow-ups or reminders
- Every message written with you and approved
- AI website chat assistant included
- Monthly check-in and email support
Quick replies and missed call text back
When someone fills in a form or messages you through your website, they get a reply within minutes. When you can't pick up the phone, the caller gets a text back right away asking what they need, and their reply comes to you, so the job isn't lost while you're busy.
Quote follow-ups
A polite check-in a few days after you send a quote, and one more later if they haven't replied. It stops as soon as they answer.
Appointment reminders
Reminders before booked visits or appointments, with an easy way to confirm or ask to reschedule.
Review requests after the job
After each job or visit, every customer gets a short message with a direct link to your Google review page, plus one reminder. Part of our Growth plan.
Every message is written with you and sent in your business's name, and replies come straight to you. Messages go only to people who contacted you or are your customers, and anyone can opt out; we set it up with Canada's anti-spam law in mind. Connections to your email, calendar or job software are checked during the audit. Want enquiries answered on your website too? See our AI website chat assistant and AI receptionist.
Lead follow-up is part of every plan: Starter ($499/month), Growth ($1,297/month, which adds the AI phone assistant, a second automation and Google review requests) and Scale. Each has a one-time $499 onboarding fee, which covers learning your business, building and testing your systems and going live, and a 3-month minimum, then month to month. See all pricing.
Example
What the messages look like.
Examples for a sample renovation company, to show the idea. We write yours with you, in your words.
New enquiry, within minutes
"Hi Jordan, thanks for contacting Example Renovations about your basement. We've got your message, and Chris will call you by tomorrow afternoon to set up a visit."
Quote follow-up, a few days later
"Hi Jordan, just checking you received the quote for your basement. Happy to answer any questions or go through the options. Just reply to this message."
Reminder, the day before
"Hi Jordan, a reminder that Chris is coming by tomorrow at 10 AM for the basement walk-through. Reply to confirm, or let us know if you need another time."
When Jordan replies
The follow-up stops for Jordan and the reply goes straight to you, so nobody gets a reminder after they've already answered.
How it works
Three steps. About two weeks.
1
Free 30-minute audit
We look at where your enquiries and quotes come from today, how fast they get a reply and where they go quiet.
2
We write and test it
We write every message with you, set up when each one goes out and test the whole flow before launch. Most setups are live within 2 weeks.
3
It follows up while you work
Replies and reminders go out on time, and you only step in when someone answers. We check in monthly and adjust.
FAQ
Lead follow-up questions
Messages that go out on their own at the right moment: a quick reply when someone first contacts you, a check-in after you send a quote and a reminder before an appointment. You write them once with us, and they keep going while you work.
When a call goes unanswered, the caller automatically gets a short text from your business, something like "Sorry we missed your call, what can we help with?" Many callers would rather text than leave a voicemail, and you get the details in writing and can reply when you're free. The text comes from a local number we set up for your business and always names your business, and your calls reach it through your phone provider's call forwarding, which we check during the free audit. It only reaches callers on mobile phones. For calls answered by a voice instead, see the AI receptionist.
No. We write every message with you, in your words, and you approve them before anything goes out. They're short and personal, and replies come straight to you.
It's part of every plan. Starter is $499 a month plus a one-time $499 onboarding fee, and includes AI lead follow-up, one workflow automation and the AI website chat assistant. Growth ($1,297 a month) adds a second automation, Google review requests and the AI phone assistant. Plans have a 3-month minimum, then month to month.
Usually. During the free audit we look at where your enquiries, quotes and bookings live today and check what we can connect to.
Messages go only to people who contacted you or are your customers, and every message makes it easy to opt out. We set it up with Canada's anti-spam law in mind.
The follow-up stops for that person and their reply comes straight to you, so you're never sending reminders to someone who already answered.
Most setups are live within 2 weeks of onboarding.
Any business that sends quotes or books appointments: trades and contractors, dental clinics, law firms, mortgage brokers, accounting firms and other local businesses.
Let's find where your leads go quiet.
Book a free 30-minute call. We'll look at how enquiries and quotes reach you today and show you what we'd automate. No commitment.
Prefer email or phone? hello@nuvelolabs.com or 226-476-3800
See how it works in your industry